Return & Refund Policy
Last updated: 7/21/2026
1. Replacement Warranty
Every account we deliver is covered by a 30-day replacement warranty. If an account fails to log in, is suspended without your action, or does not match the described verification status, we will replace it free of charge.
2. Refund Eligibility
A monetary refund may be issued when:
- We cannot deliver your order within 48 hours of confirmed payment.
- A suitable replacement is unavailable within 7 days of a valid warranty claim.
- The account is proven non-functional on first login (video proof required).
3. Non-Refundable Situations
- Account was logged in from a suspicious IP or without a proper proxy.
- Password, recovery email, or phone was changed by the buyer before verification.
- Account was used in violation of the platform's terms after delivery.
- Claim submitted after the 30-day warranty window.
4. How to Request a Refund
Contact us on WhatsApp +1 902-700-0146 or Telegram @zvccshop1 with your order ID, a description of the issue, and login-attempt screenshots. Most claims are resolved within 24 hours.
5. Processing Time
Approved refunds are processed within 3–5 business days to the original payment method or as store credit, at the customer's preference.